FAQ

Drury Tea & Coffee Co. Ltd.

have been trading under this name since 1936. We are still a family owned Limited company.
All the prices on this web site are shown inclusive of VAT. Our Registered Number is 236 1514 85.

Delivery

We cannot guarantee delivery times as for small parcels we would send via Royal Mail though we are now using UK Mails next day service for larger orders.
All deliveries will be supplied with an invoice detailing all prices & products.

Who do you deliver to?

We regret we can only accept orders by the card holder and we cannot deliver to PO box addresses!

Overseas delivery details

At present we are not shipping abroad. We feel that if we restrict our mail order service it gives the best experience to our current local customers.

Problems?

In the unlikely event you should have a problem with your order please contact us.

Returns Policy

We do run a returns policy which can be viewed on our Term and Conditions Page.

Delivery Problems

If a parcel is lost or damaged please contact us and we will work out the fastest way to replace this order.

Our Assurance

We hold no credit card details. We use the SagePay VSP Form. This system transfers order details to SagePay's highly secure site for credit card processing it is then linked to CardNet which is a part of LlydsTSB. We will then ask for a release of these funds once we know that the order can be for-filled.